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I am having issues scanning to a shared folder. Canon

Customer Question
I am having issues...

I am having issues scanning to a shared folder.

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Canon imageRUNNER1730 and it is only 6 months old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For 3 months, nothing popped up right before. I attempted to setup the scan to file and it did not successfully go through.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This scan to file working at my main place but when I try to scan from a different site on a site to site vpn, it does not work

Submitted: 8 months ago.Category: Printers
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Answered in 32 minutes by:
11/16/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 8 months ago

Is the copier on a network?

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Technician: Cody, Senior Systems Administrator replied 8 months ago

is the printer scanning to an IP address or computer name do you know?

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Customer reply replied 8 months ago
I’ve tried setting the scanning to both a name and IP address. Both do not work over the site to site VPN. The scanning does work however on the local network side.
Technician: Cody, Senior Systems Administrator replied 8 months ago

You're at site A and the copier is at site B?

do both sites have a different IP range? Can you ping the copier or get to the web interface of it?

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Customer reply replied 8 months ago
I’m at site B. The copier is at site B and I am trying to scan to site A on the shared folder on the server. Both sites have a different IP range. Yes, I can ping the printer and go into the GUI interface on the web.
Technician: Cody, Senior Systems Administrator replied 8 months ago

can the server ping the copier?

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Technician: Cody, Senior Systems Administrator replied 8 months ago

turn windows firewall off on the server, and test.

May need to setup scan to folder using FTP

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