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It won't print the text in color and I just bought new

Customer Question
It won't print the...

It won't print the text in color and I just bought new cartridges

Technician's Assistant: What's the make/model number of your printer? How old is it?

Color Laser Jet Pro M252dw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows XP Pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week, nothing really, I just had this system built

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/16/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,230
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To check if you print text in black, this works?

Please let me know

Thank you

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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