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My printer dont print, it is spooling. I just bought it this…

Customer Question
My printer dont print...

My printer dont print, it is spooling

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I just bought it this year, HP envy 4520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

My computer is HP too

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I think it is window 10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, i just want someone help me too fix it

Submitted: 10 months ago.Category: Printers
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Answered in 4 minutes by:
11/16/2017
Technician: Michelle, Printer Expert replied 10 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,121
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Technician: Michelle, Printer Expert replied 10 months ago

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

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Technician: Michelle, Printer Expert replied 10 months ago

how is printer connected to computer..usb or wifi

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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