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When I turned on my MG 7520, the display showed Japanese or…

Customer Question
When I turned on...

When I turned on my MG 7520, the display showed Japanese or Chinese characters, and 8600 in the right upper corner, which I guess is the error code. Only two buttons are lit up : the power and the the red blinking triangle on the right. The printer does not work.

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Sorry the code is 6800. The printer is Canon Pixma MG7520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC with windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since today. What happened I don't know. Normally the printer is always on, but today I found it off

Submitted: 8 months ago.Category: Printers
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Answered in 2 minutes by:
11/16/2017
Technician: Michelle, Printer Expert replied 8 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Technician: Michelle, Printer Expert replied 8 months ago

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

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Technician: Michelle, Printer Expert replied 8 months ago

turn off the printer and unplug power cord

keep the ON button on printer pressed for 10 secs. plug in power cord and turn on printer. let me know that does it show the code 6800 again with a different language or just the different language

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Customer reply replied 8 months ago
Did you mean I should first unplug and then press the power button for 10 sec with unplugged printer?
Technician: Michelle, Printer Expert replied 8 months ago

yes press the power button for 10 sec with unplugged printer

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Customer reply replied 8 months ago
I did as you requested but nothing has changed.
Technician: Michelle, Printer Expert replied 8 months ago

ok. I do see you requested remote assistance but would not be applicable in your case as this seems to be a hardware\settings issue with printer itself. I will assist you on this chat page itself

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Customer reply replied 8 months ago
OK what should I do
Technician: Michelle, Printer Expert replied 8 months ago
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Technician: Michelle, Printer Expert replied 8 months ago

let me know is that changes the language

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Customer reply replied 8 months ago
Where is Michelle or anybody on-line< please?
Customer reply replied 8 months ago
Is your "help" over?
Customer reply replied 8 months ago
Hello guys,
Sorry, I totally dissatisfied with your services and firmly want my money back.
Customer reply replied 8 months ago
I hope I am explicit enough to make a statement that I am totally dissatisfied with your services.
I am insisting on the full refund of my payment, please.
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