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THE COLORS ARE ALL WRONG. XP 830. HP LAPTOP WINDOW 10. A…

Customer Question
THE COLORS ARE ALL...

THE COLORS ARE ALL WRONG

Technician's Assistant: What's the make/model number of your printer? How old is it?

XP 830

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP LAPTOP WINDOW 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A WEEK

Submitted: 8 months ago.Category: Printers
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Answered in 11 minutes by:
11/16/2017
Technician: Joel Kalman, Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 8 months ago

Has your printer been out of use for a long time?

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Technician: Joel Kalman, Engineer replied 8 months ago

On your printer control panel please go to Setup > Maintenance and run a Nozzle Check. Let me know if all the colors are distinct and complete. Then run an Alignment. Please let me know what happens.

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Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,023
1,023 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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