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What is the LAN set up? Cannon TS9120. Apple I pad. This is…

Customer Question
What is the LAN...

What is the LAN set up?

Technician's Assistant: What's the make/model number of your printer? How old is it?

Cannon TS9120

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Apple I pad

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is a new printer and I am just setting it up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Earlier it asked for my passwprd for AOL which I have not been with for about 8-10 yrs I am with gmail.

Submitted: 8 months ago.Category: Printers
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Answered in 9 minutes by:
11/16/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I just got the printer and am trying to hook it up. I am to the "connecting to smartphone/ I Pad section. Everything has gone well so far till now.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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