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Cannot get my scanner to connect. My printer is connected to…

Customer Question
Cannot get my scanner...

Cannot get my scanner to connect. My printer is connected to my wifi. I have a newly registered printer and a new notebook with win 10 need to send off legaldocuments asap

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

My printer is MG 5765 I have updated drivers its 12 months old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC win 10 Aspre notebook

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since I got NBN installed in Australia and had to re do wireless connection

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just need scanner to work

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/16/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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