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High I just started sdsssstshis appon 10202017. It wodrked…

Customer Question
High I just started...

High I just started sdsssstshis appon 10202017. It wodrked jine ror a few dayes then it stoped . In have'at been aable to print off my hp for over a weeek?

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

I have this hp for acuple ykears. I do not know what next model is!

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

My printer is hp ENVY 7640 e-All-in-One ,mypc is an HP my screan is HPI am on windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week ago it stoped printing. Befor that it worked fine

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It is just like it is not coneted

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/16/2017
Technician: Joel Kalman, Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,021
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 8 months ago

Canu please restate your question? There are a lot of errors in the first line, and I do not know what you are trying to say.

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