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I have a Go pavilion 23 it rebooted and now it wants a pass…

Customer Question
I have a Go...

I have a Go pavilion 23 it rebooted and now it wants a pass word before it's restarts I don't remember my password

Technician's Assistant: What's the make/model number of your printer? How old is it?

UP pavilion 23 all in one. Sr # 4c14190101. # 23-g010

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Not sure I know what yo mean

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just now

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just need to get it up and running

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
11/15/2017
Technician: Sudipto, Engineer replied 8 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,113
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 8 months ago

Can you tell me, what is the exact message do you see on the password *****?

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Customer reply replied 8 months ago
It says _Startup Password.The computer is configured to require a password ***** start up. Please enter your password ***** I don't remember my password
Customer reply replied 8 months ago
Never mind I work on it my self
Technician: Sudipto, Engineer replied 8 months ago

Can you tell me which version of Windows is installed on your PC and please ignore the remote support offer, as it is a general offer send to all the customers.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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