Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a cannon MG3500. I have new laptop and internet

Customer Question
Greetings. I have a...

Greetings. I have a cannon MG3500. I have new laptop and internet provider and the systems are not communicating. can you help.

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

No first time. It's about 2-3 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have a Lenovo. running windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I get error message that says printer not responding

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
11/15/2017
Technician: Jason Jones, Technician replied 8 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,249
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Ask Your Own Printers Question
Customer reply replied 8 months ago
Wifi
Customer reply replied 8 months ago
Are you there
Technician: Jason Jones, Technician replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Printers Question
Customer reply replied 8 months ago
No thank you. Can you help solve without gaining access
Technician: Jason Jones, Technician replied 8 months ago

Not connecting remotely, will limit what I can do, but I will do my best to help.

As of right now, is the printer connected to the network? If so, what is the IP address of the printer?

Ask Your Own Printers Question
Customer reply replied 8 months ago
Is this another scam. You've done nothing accept ask for more money.
Customer reply replied 8 months ago
Is there any professionalism to this
Technician: Jason Jones, Technician replied 8 months ago

This is not a scam. I have worked with scores of thousands of people myself over the last seven years. The rest of the experts on this website have helped millions of people.

I don't want you to think that you are being scammed. Do you wish to research this company before we continue?

Ask Your Own Printers Question
Customer reply replied 8 months ago
what is the real cost to get this fixed.
Customer reply replied 8 months ago
No gimmicks please, I'm exhausted
Customer reply replied 8 months ago
You've done nothing for me. U do not expect my credit card to be charged
Technician: Jason Jones, Technician replied 8 months ago

If you wish, I can send in the refund request now.

Ask Your Own Printers Question
Customer reply replied 8 months ago
Please do.
Technician: Jason Jones, Technician replied 8 months ago

Thank you

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,022
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am attempting to install my Canon MG3500 on my new laptop
I am attempting to install my Canon MG3500 on my new laptop and do not have the CD. I need to connect by wifi. Can you help. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I moved from Kansas to Minnesota. Now my Cannon Pixma MG8220
I moved from Kansas to Minnesota. Now my Cannon Pixma MG8220 won't respond when I try to print using WiFi - and I don't have a cord to connect it to my laptop. The error message says the problem may b… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My cannon printer PIXMA MG 5320 is in error mode and I can't
My cannon printer PIXMA MG 5320 is in error mode and I can't get to print, please help … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a problem with my printer can u help? Cannon MG3500
hello.. i have a problem with my printer can u help? … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have Cannon MG3500 printer. Paper is jammed. Pulled out
I have Cannon MG3500 printer. Paper is jammed. Pulled out what I could. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just moved and have a new internet provider. I'm trying to
I just moved and have a new internet provider. I'm trying to get my HP Officejet 6500 Wireless to communicate with my laptop again. They won't even "talk" when I plugged them into each other, either. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How do I scan photographs with a Cannon all-in-one printer,
How do I scan photographs with a Cannon all-in-one printer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am having trouble printing the printer is set to offline -
I am having trouble printing the printer is set to offline - Canon MG3500 series Printer WS - Offline - I can print from my smart phone and not my laptop … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Printer keeps saying it is in error state so wont print,
printer keeps saying it is in error state so wont print … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I need to get a driver for mg3500 printer, 3 years old, mac,
I just need to set up printer It was not being used for a while … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Printer mg3500 will not feed paper. mashes paper on the left
Printer mg3500 will not feed paper. mashes paper on the left side roller. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I installed the Pixma MG3500 printer and printer is in an
I installed the Pixma MG3500 printer and printer is in an error state … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Epson workforce 610 printer and sometimes it works
I have an Epson workforce 610 printer and sometimes it works with my macbook pro and then all of a sudden it says the printer is not connected. When I go back into the settings to remove the printer a… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I can't connect it with the WiFi here, Office Jet 5630 about
It's been going on for a couple of weeks - I have tried doing diagnostics but that didn't work … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My MG3520 was scanning fine and does not scan now when even
My MG3520 was scanning fine and does not scan now when even plugged to my computer before it was wireless … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I have a lenovo yoga 710 laptop with no way to run the
I have a lenovo yoga 710 laptop with no way to run the printer driver disk, I would like to connect my cannon 2520 printer to it to print a bill to mail. Can you help me? I am not very good with compu… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't seem to get my MG3500 to scan wirelessly, Canon
Been an issue for about a day, but could have been going on longer since I don't scan often … read more
Joel Kalman
Joel Kalman
Engineer
1,022 satisfied customers
I have a Canon Pixma MG3500 printer. When I send a print job
I have a Canon Pixma MG3500 printer. When I send a print job it flashes a yellow triangle next to the number of copies and won't print. What is the meaning of the of the yellow triangle warning? … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x