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When I switch to windows 10, my Cyberlink DVD Suite stopped…

Customer Question
When I switch to...

When I switch to windows 10, my Cyberlink DVD Suite stopped working.

Technician's Assistant: What's the make/model number of your printer? How old is it?

I have a HP Pavilion p6280t series.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 10 months.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

What are my options?

Submitted: 8 months ago.Category: Printers
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Answered in 2 minutes by:
11/15/2017
Technician: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Printers
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Technician: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, what exactly happens when you try to open up the Cyberlink program now?

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Customer reply replied 8 months ago
Nothing happens.
Technician: Bryan, Computer Support Specialist replied 8 months ago

OK; do you mainly use this program for burning CD/DVDs or for some other functions as well?

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Customer reply replied 8 months ago
Burning cd/dvd's
Technician: Bryan, Computer Support Specialist replied 8 months ago

PS: Please ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me.

OK, typing up further steps now.

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Technician: Bryan, Computer Support Specialist replied 8 months ago

OK, Cyberlink DVD Suite is indeed incompatible with Windows 10; however, you may simply download a free alternative CD/DVD burning program to copy your files, folders, etc., to disk. Here are two excellent free programs I'd recommend testing with:

https://www.ashampoo.com/en/usd/pin/7110/burning-software/burning-studio-free

http://www.burnaware.com/download.html (download the free version)

Both of the programs are very easy to install, with an intuitive interface and fully compatible with Windows 10 as well.

Do let me know if this would be an acceptable solution for you; I'll stand by. Thank you,

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Technician: Bryan, Computer Support Specialist replied 8 months ago

If you need more help with using the above programs, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. Thank you,

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Category: Printers
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