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My HP office jet printer stop printing from my MacBook air.

Customer Question
Every time I try to...
My HP office jet printer stop printing from my MacBook air. Every time I try to print I get a message saying Printer is not connected, but it is
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: It is 2 years old and it is HP office jet 4650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP and Mac os Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 3 weeks - maybe more
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.Category: Printers
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Answered in 4 minutes by:
11/15/2017
Technician: Moses C, Computer Hardware Engineer replied 1 month ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 316
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
The printer is connected on usb cable or its on wireless?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,078
5,078 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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