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I have an HP Envy 5661. I keep trying to print but the paper

Customer Question
I have an HP Envy...
I have an HP Envy 5661. I keep trying to print but the paper just runs right through.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: about 2 years at most. can't find the model number
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Os x 10.9.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: I print frequently and had just started.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I'm unable to think of anything. Usually this is my workhorse printer.
Submitted: 29 days ago.Category: Printers
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Answered in 2 minutes by:
11/15/2017
Technician: Josh, Technician replied 29 days ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,024
Experience: 5+ years as Tech
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 29 days ago

Have you tried a print head cleaning?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,078
5,078 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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