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GHOD MORNING I HAVE PROBLEM WITH MY PRINTER CONNECTION

Customer Question
GHOD MORNING I HAVE...

GHOD MORNING I HAVE PROBLEM WITH MY PRINTER CONNECTION WIRILESS

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

PRINTER IS THEOFICE JET P[RO 8620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC AND MAC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

ISSUE IS FROM THE PC WHEN I PRINT HE SAID PRINTER IS OFF LINE I HAVE TO TURN OFF PRINTER WHEN I TURN ON IT WORKS FROM MAC WORKS FINE

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO JUST FIX THIS PROBLEM I CANOT PRINT MY JOB

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/15/2017
Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 8 months ago

May I know the operating system of your PC?

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Customer reply replied 8 months ago
window 10
Customer reply replied 8 months ago
no your answer is a trick and frode
cancel any mambership i have
thank you
i would like tyo know for refound money
Technician: Aparna Indresh,
 replied 8 months ago

Please click on this link http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe and run the HP scan doctor tool and let me know if this helps.

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Technician: Aparna Indresh,
 replied 8 months ago

If you do not wish to utilize our services, you can contact Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at http://ww2.justanswer.com/customer-support help to request a refund. Thank you so much for your time and I wish you have an awesome day ahead!

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