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I can't get the drivers to install, HP6958, Dell PC Windows…

Customer Question
I can't get the...

I can't get the drivers to install

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP6958

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It seemed to be working but I tried to print something from the web today and it wouldnt connect4

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have tried to reinstall the drivers and its all messed up now

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
11/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 9 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,181
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 9 months ago

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

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Technician: Viet - Printer Tech, Printer Technician replied 9 months ago

What's your Internet browser program, such as Microsoft Edge, Internet Explorer, Chrome, Firefox, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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