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I need a printer driver from HP but I can't find a menue…

Customer Question
I need a printer...

I need a printer driver from HP but I can't find a menue that helps.

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

About 8 yrs old, HPJ6480 All in ONe. the HP driver listed will not load completely. FATAL Error. Not compatible with Win 10. It worked fine until I did a Win 10 update (no 3 for me)

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

New Dell Inspiron 3650

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Printer stopped after Win 10 update

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I need a source for the Basic Scan/Printer function. The Full House driver is the one that fails to load HP describes it but I can not after days of searching HP find this basic driver

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
11/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,536
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. To confirm, the printer was working before the Windows 10 update. When was the update?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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