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Wont print was changing ink and stoped printpng, hp pro 8600…

Customer Question
Wont print was changing...

Wont print was changing ink and stoped printpng

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp pro 8600 8years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pcdont know whatos is

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Yes in am

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just changed ink

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
11/14/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,574
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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