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Im trying to print to it from a computer I didn't realize…

Customer Question
Im trying to print...

Im trying to print to it from a computer I didn't realize was not hooked up tp it its a wireless printer

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Hp 5745 office jet

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc how do it know the operating susystem

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing except my newer computer isn't working so I need to pringt put our scores and didn't rea;lize that we ahdnt set it up hadn't set it up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Im not smart enough to remember how to do that

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/14/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Suhasini Velu,
 replied 8 months ago

May I know what is the operating system on your computer?

Is that Windows or Mac?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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