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Ive misplaced my CD for my HP ENVY 7645 printer and I can't…

Customer Question
Ive misplaced my CD...

Ive misplaced my CD for my HP ENVY 7645 printer and I can't scan from my iMac

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

A 7640 e- all in one series

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

The iMac is a 4 year old model. How do I know what OS system I have. I am an elderly gentleman who is no that adept with computers

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About two months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
11/14/2017
Technician: Ashik, Technician replied 8 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,357
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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