Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer is driving me crazy. When I feed my letterhead in…

Customer Question
My printer is driving...

My printer is driving me crazy. When I feed my letterhead in face-up, it prints on the back. When I feed it in face-down, it prints on the front. Help!!

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Image CLASS

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

All I know is it's a Dell

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing I know of

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 minutes by:
11/14/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 8 months ago

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
Software won't install
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Can you please give me more detail please?

Ask Your Own Printers Question
Technician: jinsmn, Engineer replied 8 months ago
jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 3,084
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How do I print 11x17 paper when it does not fit in the
How do I print 11x17 paper when it does not fit in the casset? … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
I have a small Canon Multi functional printer. I can't get
I have a small Canon Multi functional printer. I can't get it to work. It has new ink cartridges, There is a connection but it just won't pick up the paper. Can you help? Linda… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My printer MG7160 will not print on letterhead - it believes
My printer MG7160 will not print on letterhead - it believes the page is not A4. It will print on this paper if I put it in upside down and you cannot see the letterhead but not the right way - any as… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor\u0027s Degree
705 satisfied customers
My Canon iP100 jams when I try to print a document. Paper is
My Canon iP100 jams when I try to print a document. Paper is properly in place and ink supply sufficient. Help please.… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I keep getting the message "Error C000 A printer error has
I keep getting the message "Error C000 A printer error has occurred. Turn off power then back on again. If problem persists, see manual." Nothing is working~! I've shut down my laptop and turned the p… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Have Pixma MG5420 and want to add to my laptop. Support code
Have Pixma MG5420 and want to add to my laptop. Support code keeps flashing 6000 What do I do?… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My DYMO LabelWriter 450 Keeps printing label after label.
My DYMO LabelWriter 450 Keeps printing label after label. Can not get it to print just one label. Help!… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I just bought a canon pixma mx922 printer. I am trying to preform
I just bought a canon pixma mx922 printer. I am trying to preform the print head aligment. The paper that came with the mp-101 is too big to get in the lower cassette. What should I do. Help please my… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Why does my kodak c315 printer, print all on one side on headed
Why does my kodak c315 printer, print all on one side on headed paper.It prints fine on plain paper… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My MP 970 was working fine. I had to move it and now it says
My MP 970 was working fine. I had to move it and now it says paper is jammed. When it tries to feed a sheet the paper voves down a few inches, stops, and does not print. When I remove the sheet it is … read more
MrComputer2010
MrComputer2010
Bachelor's Degree
16 satisfied customers
I have a D110 Series HP Photosmart Printer. Ive lost the
I have a D110 Series HP Photosmart Printer. I've lost the directions. How can I get it open? I have a paper jam. HELP!… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Hi, I have a worn out HP 7130 Printer Scanner, whose mechanical
Hi, I have a worn out HP 7130 Printer Scanner, whose mechanical ability to pick up one page at a time is gone... I want to buy a Printer, Fax, Scanner, that is no more than 20" high... But I do not wa… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My printer keeps telling me that it is out of paper, but it
My printer keeps telling me that it is out of paper, but it is not! There is plenty of paper in the tray, and I have added more. When I open the panel above the printer tray, and also the printer tray… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
The tray on the front of my HP color laserjet 3600n printer
The tray on the front of my HP color laserjet 3600n printer came apart and I'm trying to put it back together. I can't find a picture of how it's all supposed to look anywhere. If I just had a picture… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a 1720 dell printer and want to know how to set for
I have a 1720 dell printer and want to know how to set for a custom paper size print? Need to print 5 1/8" x 7"? Plus other sizes. On the sizes we have limited listed?… read more
Modern Methods
Modern Methods
Veterans Service Writer
Associate Degree
11 satisfied customers
Type Your Printers and Office Question Here..My hp photosmart
Type Your Printers and Office Question Here..My hp photosmart C4180 printer gives an error message "load paper face down in paper tray along the right edge" whenever iI ask itmto print, or copy. I hav… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Hi - I have a Ricoh Aficio 1224c photocopier. The LCD display
Hi - I have a Ricoh Aficio 1224c photocopier. The LCD display does not light up when I start the machine and remains off. Thought perhaps a bulb had blown but may be a fuse. You can still operate the … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an HP Laser Jet 1320 which I just moved to a new location when
I have an HP Laser Jet 1320 which I just moved to a new location when i try to print the amber flashing light comes on by the triangle with the ! and it will not print… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x