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How do I get pen that is stuck in the photo tray. Hp 7520.

Customer Question
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How do I get pen that is stuck in the photo tray

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp 7520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just tonight

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
11/14/2017
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,400
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

So the pen is stuck in the photo tray and you aren't able to get your fingers in to get it?

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Customer reply replied 10 months ago
you can't connect and get a pen cap out of pinter
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

No, you can ignore that, it is an automatic pop-up.

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Customer reply replied 10 months ago
this was a waste of time and money
Customer reply replied 10 months ago
you didn't help me at all
Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

I would like to help you but I have not had a chance. I am still not 100% sure what the issue is. Is it stuck in too far that you can't reach it?

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