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I have installed a new cartridge in my printer. Now, I get…

Customer Question
Hello: I have installed...

Hello: I have installed a new cartridge in my printer. Now, I get one half of the page printed clearly and the other half is blank.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Cartidge L 137. The printer is Canon MF 216n

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Window 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The printing became very weak, I assumed I needed a new cartridge.

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
11/14/2017
Technician: Karthik, Engineer replied 8 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether the problem which you face on the printer is it before changing the New cartridge or after changing the New cartridge?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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