Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a brother MFC J825DW printer that when I print the…

Customer Question
i have a brother MFC...
i have a brother MFC J825DW printer that when I print the sheets come out blank and I bought new ink saturday
Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
11/13/2017
Technician: Nathan, Engineer replied 9 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,418
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,
Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,418
31,418 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Changed out cartridges today, but printer won't print in
Changed out cartridges today, but printer won't print in color. Brother model MFC-J825DW … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,418 satisfied customers
I have a brother MFC-J825DW printer with all new ink
I have a brother MFC-J825DW printer with all new ink catridges and when I print the sheess come out blank … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a brother MFC-J825DW, fax/printer/copier. The pages
Hello- I have a brother MFC-J825DW, fax/printer/copier. The pages are blank. I have replaced all four cartridges with new Brother ink cartridges just now, I then did a cleaning cycle of the print head… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
My MFC J825 DW printer will not print text from my windows 7
My MFC J825 DW printer will not print text from my windows 7 desktop machine. It will print directly using an USB cord from my laptop which has windows 10. It is communicating with WIFI but is not pri… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My Brother MFC-J825DW will not print colors. It prints black
My Brother MFC-J825DW will not print colors. It prints black and nothing else. I've tried cleaning print heads but subsequent test print sheets show blck perfect but color blocks completely blank … read more
Mr.Med
Mr.Med
1,223 satisfied customers
I own a Brother MFC J825DW printer. I do not know how to
I own a Brother MFC J825DW printer. I do not know how to align it. My prints Documents come out with horizontal white lines and black lines. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have a Brothers MFC-J825DW, I haven't use it in a couple
I have a Brothers MFC-J825DW, I haven't use it in a couple of years. so now I had someone to connect the printer to the router and my laptop to the router. everything seems OK, the pc says it s ready,… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Brother MFC-J825DW Printer. a Few days ago it got a
I have a Brother MFC-J825DW Printer. a Few days ago it got a piece of paper badly jammed. I opened it every way I could, and took the paper out in bits and pieces. After I did that, I printed a twenty… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I recently found out that I have been using the wrong ink
I recently found out that I have been using the wrong ink cartridges and it has caused my printer to stop printing, due to an automatic cleaning process that I was not aware of. Has this completely ru… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Brother MFC-J825DW when I go to print the pages come
I have a Brother MFC-J825DW when I go to print the pages come out blank. The same when I try to copy something. All of the Ink cartridges are full.… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Brother all in one MFC-J8710DW. There was a paper
I have a Brother all in one MFC-J8710DW. There was a paper jam and now everytime we try to print, copy, etc. out comes a blank sheet of paper… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an almost new brother multifunction MFC-J825DW unit
I have an almost new brother multifunction MFC-J825DW unit and it has a paper jam which I can't fully clear due to the black ink apparently spilling on to the jammed paper which means that the shredde… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Brother MFC-J825DW printer. I have just replaced the
I have a Brother MFC-J825DW printer. I have just replaced the black cartridge but no ink seems to be coming through when I print as the pages are coming out blank. I need my printer for work as I work… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a brother mfc-j410 printer which is not showing print
I have a brother mfc-j410 printer which is not showing print details. it ran out of ink and I replaced all 4 cartridges but it now will not show text when printing only turning out blank sheets. every… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
My MFC-J835DW printer has stopped printing. The print preview
My MFC-J835DW printer has stopped printing. The print preview function does not work any more and when I click the print tab, a notice appears on the screen that the printing has been cancelled. A bla… read more
Josh
Josh
Associate Degree
38 satisfied customers
My Brothers MFC-J825DW will not print or copy, it sounds like
My Brothers MFC-J825DW will not print or copy, it sounds like it is printing but than the paper comes out blank?… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
We just purchased a MFC-J825DW printer and the first sheet
We just purchased a MFC-J825DW printer and the first sheet printed always skipped printing on the first couple lines. I returned the printer where I bought it and got a replacement of the same model. … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi, I have a Brother MFC-649OCW printer/fax. This morning
Hi, I have a Brother MFC-649OCW printer/fax. This morning it is printing blank pieces of paper. Not able to find anything in the users guide. Have completely shut down the system and rebooted in sever… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x