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Have a Canon Pro 9000 Mark11. Won"t print and message says…

Customer Question
Have a Canon Pro...

Have a Canon Pro 9000 Mark11. Won"t print and message says there is no print head installed (but there is) and to install one and print test page.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Canon Pixma Pro 9000 Markll

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac. The printer has been working fine up until just now.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing except the trouble light started flashing.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it.

Submitted: 8 months ago.Category: Printers
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Answered in 11 minutes by:
11/13/2017
Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 8 months ago
I️ have cancelled my question & requested a refund.
Technician: Aparna Indresh,
 replied 8 months ago

Okay, i will direct you to the just answer customer support so that you can get the refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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