Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Received Error message B200 for my MX860. advised to unplug…

Customer Question
Received Error message B200...

Received Error message B200 for my MX860. advised to unplug and call service

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Canon MX860

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC with Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened and it just finished printing one page which was good

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
11/13/2017
Technician: Ashik, Technician replied 5 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,025
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The B200 error indicates that "Print head Temperature exceeded" or "Cartridge failure". This happens when you were printing, either one or more of the print head ink wells ran out of ink and the printing continued. Thus the printing without ink in the wells would overheat the print head nozzles and is potentially burned out. The head can also burn out even if the inks are full. The head can also burn out even if the inks are full like sudden failure on head, internal board failure etc. 90% of the times, the error indicates an hardware issue.

Turn off the printer for 20 minutes and also disconnect it from power.

If the error is not going away after turning it off for 20 minutes, then there is the possibility that you have already burnt out the head. However, follow the steps below and see if it works

Method 1 :

  • Turn off the printer and unplug it. Wait 1 minute.
  • Open the cover and turn on the printer
  • Wait for print carriage to start moving to the left and let it go past half way.
  • Before print carriage reaches left hand side (but after going halfway across) shut the cover immediately.
  • Leave the Printer turned on. This should bypass the error unless the head is completely failed

(this solution is usually temporary and the problem may return again even if it worked)

Method 2 :

1. Open the cover and remove all the ink cartridges and also remove the print head (if removable).

2. Turn off the printer and unplug the power cable. Then clean the print head thoroughly with a small amount of warm water on a cotton swab until no ink comes off on the swab. Dry it with a clean and soft paper.

3. Also clean the print head-to-printer connectors (anything metal-looking) with rubbing alcohol and q-tips. Dry it for 30 minutes.

4. Turn on the printer, put the print head back in the printer and insert the cartridges back.

After that turn off the printer for 5 minutes and also unplug it. This will reset the firmware which rule out software issues if any.

If you have another cartridge there, then install it and check it.

If it still not working, then you have to send it back to Canon for replacement of head and components. I'm really sorry, this is something that we can't fix online if the above steps doesn't work for you. If the printer is more than 2 years old, then it is not worth to replace the head and components. You should get a new printer because it has more life for head and other components than current printer and you will get a fresh warranty where repairing/replacing existing components doesn't give that.

I'm really sorry if my solutions doesn't work. Once the head is failed, the chance of fixing it is slim to none. It is one of the wear items on printer than fails after certain degree of use. It is also a costly part where its replacement may cost up to a price of a new current generation printer.

If you would like to replace the head yourself, please let me know and I will find the head and its price online. So you can replace it for cheaper cost than from fixing it from store.

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are not satisfied with my answer, please don't rate me bad or poor or OK as it will badly affect my job here. You don't have to rate anything if you are not satisfied and ignore the rating request.

Ask Your Own Printers Question
Was this answer helpful?
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,025
12,025 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My printer is telling me it's not connected to the internet.
My printer is telling me it's not connected to the internet … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
80 satisfied customers
Morning, when printing it misses lines. No had no idea. I
No had no idea. I have had the printer just over a month … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I want to install my printer a cannon MX 490. I want to
I just bought printer about 2 mo ago, I do not know where to began … read more
Cris
Cris
60 satisfied customers
Brother MFC-J4510DW. Printer will not start with power
Brother MFC-J4510DW. Printer will not start with power button. Starts when power disconnected/ reconnected at mains but then shows message 'Shutting Down All functions will be disabled' then 'Standby … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Just been given a used brothr printer from a relative..
just been given a used brothr printer from a relative.. wanting to have it looked at to se if it is worthwhile or a dud.. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I have just installed a new Brother L2750DW MFC connected to
I have just installed a new Brother L2750DW MFC connected to my Apple PC via wifi. Remote printing works well but I am unable to scan to my desktop for emailing. It says it is not connected to my PC. … read more
Fran
Fran
IT Consultant
Associate Degree
171 satisfied customers
Printer I-Sensys MF8450 displays error code E000100 and
Hi Printer I-Sensys MF8450 displays error code E000100 and needs a good service - please advise … read more
Harry
Harry
1,440 satisfied customers
I have a brother MFC-J5830DW. It has ham front error. A Week
I have a brother MFC-J5830DW JA: What kind of computer or device are you printing from? Customer: it has ham front error JA: How long has this been going on with your MFC-J5830DW? Customer: a Week but… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,094 satisfied customers
My yellow printer head is not working so that all my prints
My yellow printer head is not working so that all my prints have a pink color The printer is HP Office jet Pro K550 operating … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
It won't print. it gives me an error message. ???? It did
???? It did show this morning about 12 update driver...something, I didn't; know if that was legit - if I was suppose to really update that w/ apple??? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My Epson 3880 stopped printing mid-print, and now says that
My Epson 3880 stopped printing mid-print, and now says that it is not connected. I have tried plugging it into another USB receptacle, and have re-started the computer and printer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
My printer,copierandfax will not print some times. Wireless.
my printer,copierandfax will not print some times JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Custome… read more
Harry
Harry
1,440 satisfied customers
I turned on my Mac after being out of town, now it does not
I turned on my Mac after being out of town, now it does not recognize my Muratec Printer. The I book recognizes it and prints fine, so printer is working, just the interface to my main computer. How d… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
No driver available for my printer. Epson WF 2750. 2 days.
atempted to connect printer to net book just before this happened… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I cannot get my new hp officejet 5740 to print a web-page or
I cannot get my new hp officejet 5740 to print a web-page or any document. it will print printer statue reports, so I know it is working. can you help me … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I think the printer is off line....but the blue light is on.
i think the printer is off line....but the blue light is on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
After setup which was successful I attempted the test page
After setup which was successful I attempted the test page print - the status message keep on displaying "the printer is performing another operation" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
It got error 0x60 message. Yes, 6 month when I installed it,
It got error 0x60 message . JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: Yes JA: When did you last update the printer driver software? Customer: 6 m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x