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My PIXMA MG7120 will not print black on a multi color

Customer Question
My PIXMA MG7120 will...

My PIXMA MG7120 will not print black on a multi color document. Colors are printed okay

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I do not remember when purchased, but many years ago. I have just had this problem in the last few weeks

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC using microsoft works 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This occured first about a week ago Nothing strange happened to my knowledege

Submitted: 8 months ago.Category: Printers
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Answered in 8 minutes by:
11/13/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Let me know once you have accepted

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Technician: Kris R, Computer Hardware Engineer replied 8 months ago

thanks

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