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Having trouble connecting my 6970 to my commuter,just

Customer Question
Having trouble connecting my...

Having trouble connecting my 6970 to my commuter,just purchased

Technician's Assistant: What's the make/model number of your printer? How old is it?

Office jet pro6978

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just purchased and may not have hooked up properly

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/13/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me how you are trying to connect to it? Via wireless or a cable?

Please let me know

Ask Your Own Printers Question
Customer reply replied 8 months ago
cable
Customer reply replied 8 months ago
not interesting in secure connect
Technician: Richard, Technician replied 8 months ago

Thanks

Can you connect the printer to a different USB port on your computer and then try to install it

Tell me if it then works please

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Shefin, Printer and Office Equip. Specialist
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