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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Canon pixma 7720 is out of color ink; I only want to print

Customer Question

Canon pixma 7720 is out of color ink; I only want to print black and white. Cannot get to home screen. Support Code 1689 stays on screen and I can't get rid of it.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Pixma 7720. Cod is constantly on 1689
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS X Version 10.10.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: Blue ink cartridge is out of ink; this is when problem started.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Printers
Expert:  John Lohr replied 1 year ago.

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

To do this, we need to disable the printer's ink monitoring. Are you ready now?