Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can print to the printer not scan. It is a konica monolta…

Customer Question
I can print to...

I can print to the printer not scan

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

It is a konica monolta c451

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week or so I had someone log on my computer to fix another printer and she changed something in the settings

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 minutes by:
11/13/2017
Technician: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
for about a week
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,

What application are you using to scan?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 8 months ago
I am not sure what you mean?
Technician: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Everytime I change the ink or printing to scan I can't get
Everytime I change the ink or printing to scan I can't get it to print from PC again. I go through the menu and answer ?'s but it gives me blank sheets of only the … read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
Habe einenbizhub C451 mit fs608 finisher der Drucker zeigt
Habe einenbizhub C451 mit fs608 finisher der Drucker zeigt einen Papierstau im finisher an habe alles entfernt aber die Anzeige geht nicht mehr weg.was kann ich noch machen bitte um ihre Hilfe … read more
Harry
Harry
2,046 satisfied customers
I have a Konica Minolta bizhub C451. I can't get it to print
I have a Konica Minolta bizhub C451. I can't get it to print 11X17 from my PC. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
We get a paper size error regardless of what paper size we
we get a paper size error regardless of what paper size we select, the score card still prints after about 15 seconds. How do I get rid of the error message? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
My Epson WF-2650 is making the scan too big for the page.
My Epson WF-2650 is making the scan too big for the page. It's like the zoom is set to 150%. How to fix? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I work at a library that has Canon Canoscan 9000f scanners.
I work at a library that has Canon Canoscan 9000f scanners. All of them are suddenly scanning all documents as if they were legal sized, so, when you print them out, you get a shrunken document with a… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Xp 435 Epson printing blank pages? Purchased for my daughter
She is using a laptop running windows 8/9 she's not sure and not here for me to check … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have the hp laser jet 1536 dnf MFP, I got a new computer
I have the hp laser jet 1536 dnf MFP, I got a new computer and can not get it to scan. It prints fine. Can you help? … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
We have a Canon Imageclass MF3010, and it recently stopped
We have a Canon Imageclass MF3010, and it recently stopped printing. I really need to print something... … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My printer will not print from my desktop or from a pdf file
my printer will not print from my desktop or from a pdf file downloaded on my desktop … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
Have an Epson Xp 432-435 and it will not print and says it
have an Epson Xp 432-435 and it will not print and says it is in error state … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
The printer was offline. I changed the last 3 numbers on the
The printer was offline. I changed the last 3 numbers on the IP address. It is now on-line but will not print either from Microsoft Word or from my e-mail address. What to do? Model Number C250 Biz Hu… read more
Steve
Steve
Consultant
Bachelor
69 satisfied customers
I have a konica minolta bizhub c280 that wouldnt scan JA:
hi i have a konica minolta bizhub c280 that wouldnt scan … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a brother MFC9970CDW and every time I go to print it
I have a brother MFC9970CDW and every time I go to print it comes up with printing, then gets changed to error. I am connected via USB. Also when I go to scan it can't seem to connect with my PC. It w… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
We have a C451. We copied some documents yesterday (6-15-12).
We have a C451. We copied some documents yesterday (6-15-12). We see the job listed on the job list on the copier. We do not have the original to copy any more and we need to know if the copier saved … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a new desktop with windows 7 installed. I have a konica
I have a new desktop with windows 7 installed. I have a konica monolta bizhub 210 printer on a network and have downloaded the appropriate driver. My printer kicks into action, but prints random chara… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Windows XP installing a Konica Minolta bizhub C451 printer
Windows XP installing a Konica Minolta bizhub C451 printer - during install process when asked for the manufacturer and model - have manufacturers of Minolta and Konica. the bizhub is not listed under… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
have konica 2490mf installed drivers. printer working fine.
have konica 2490mf installed drivers. printer working fine. trying to setup scanner. printer gives error no network found. working on desktop only. where can i go or what can i do to fix problem… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x