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My Hp desktop 2542 all in one, quit communicating with the…

Customer Question
My Hp desktop 2542...

My Hp desktop 2542 all in one , quit communicating with the computer.

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

I tried to switch to wire less & it didn"t work. my Computor is aPavilion p6210Y PC

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc Microsoft 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About an hour

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't know

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
11/13/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,965
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Technician: Josh, Technician replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Category: Printers
Satisfied Customers: 21,965
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