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I have a EPSON WF3620 Printer. Print looks as if cartridge…

Customer Question
HI i have a...

HI i have a EPSON WF3620 Printer. Print looks as if cartridge ink is running out.I replaced black & white ink cartridge but print is stilll

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I purchased printer 11/4/16 from Joyce Mayne Maroochydore. I have had no problems until last week.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have a acer laptop purchased the same day.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was away for 2 weeks so computer and printer not used. When I returned I thought it may have dried out, Replacement cartridge makes not difference.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Cleaned heads.made no difference.The print is light and has lines going through it

Submitted: 10 months ago.Category: Printers
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Answered in 16 minutes by:
11/13/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,260
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin, Printer and Office Equip. Specialist
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