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Have purchased a Canon Pixma TS5000 Series Printer. Am stuck…

Customer Question
Have purchased a Canon...

Have purchased a Canon Pixma TS5000 Series Printer.

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

Am stuck on "Connecting with Computer", "B"Windows,

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Martin McMurray Thank you(###) ###-####

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Purchased last Friday, unpacked today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you! At this stage!

Submitted: 8 months ago.Category: Printers
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Answered in 13 minutes by:
11/13/2017
Technician: IT Miro, Computer Scientist replied 8 months ago
IT Miro
IT Miro, Computer Scientist
Category: Printers
Satisfied Customers: 3,447
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please tell me if you are connecting the printer with a computer using a USB cable or via Wi-Fi connection?

Let me know by typing a reply below. I will work with you on this problem until it has been resolved.

Thanks,
IT Miro

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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