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Have an epson work force-3620 keep getting a scanner error…

Customer Question
Have an epson work...

Have an epson work force-3620 keep getting a scanner error code;0x10 have turn the machine off and on as instructed not working

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

About two years old dont know how long it was on the store shelf

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Around two days

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes it's not working off the Mac have to use the phone

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
11/13/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,644
Experience: 5+ years as Tech
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

How old is the printer?

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