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I installed a new ink cartage and can't get printing. Mx532…

Customer Question
I installed a new...

I installed a new ink cartage and can't get printing

Technician's Assistant: What's the make/model number of your printer? How old is it?

Mx532 less thaN A YEAR

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

First time I used a new cartage

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

There was a message about "realignment" didn't understand

Submitted: 10 months ago.Category: Printers
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Answered in 4 minutes by:
11/12/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,642
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the issue?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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