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I keep getting an error printing message. I have reinstalled…

Customer Question
I keep getting an...

I keep getting an error printing message. I have reinstalled the driver and cleared all printing in the queue as well as all the other troubleshooting steps online

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

About 2 years old MG2922 pixma

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It's connected to all of my computers and won wont print

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Currently I am on PC

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Off and on for a few days now

Submitted: 10 months ago.Category: Printers
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Answered in 4 hours by:
11/13/2017
Technician: Joel Kalman, Engineer replied 10 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,095
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Customer reply replied 10 months ago
Hi Joel, what's your suggestion or what info do you need.
Technician: Joel Kalman, Engineer replied 10 months ago

Hi. What is your name? Is your printer connected wirelessly?

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Customer reply replied 10 months ago
Ashley. Yes it is wirelwss
Customer reply replied 10 months ago
Wireless
Technician: Joel Kalman, Engineer replied 10 months ago

Will your printer make a copy of a text page from the glass?

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Technician: Joel Kalman, Engineer replied 10 months ago

What version of Windows do you have on your pc, Ashley?

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Technician: Joel Kalman, Engineer replied 10 months ago

Are you able to print on this printer from other connected computers? Are they pc'c or mac's?

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Customer reply replied 10 months ago
I can't print from anything. Not my Mac nor any of the PC connected
Customer reply replied 10 months ago
Mac is os X el Capitan 10.11.6
Customer reply replied 10 months ago
Main pc is Windows 7 ultimate
Customer reply replied 10 months ago
hello?
Technician: Joel Kalman, Engineer replied 10 months ago

I apologize for not responding to your reply sooner. I was not feeling well yesterday. May we continue working together to resolve your printer problem today>

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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