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I have a jam in the printer. I do not see any paper. MFC…

Customer Question
I have a jam...

I have a jam in the printer. I do not see any paper

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

MFC J430w about 4 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC I guess not sure what system

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing just went to print paper got stuck in machine, I thn pull it out and it torn the paper

Submitted: 8 months ago.Category: Printers
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Answered in 18 minutes by:
11/12/2017
Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 8 months ago

May i know if you are getting any error message on your printer screen?

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Customer reply replied 8 months ago
stating their is a paper jam see trouble shoot in user guide. Do not have user guide
Technician: Aparna Indresh,
 replied 8 months ago

I understand your concern please click on this link https://www.manualslib.com/manual/219081/Brother-Mfc-J430w.html?page=76 to check if there is any jammed paper and remove it please check and let me know.

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Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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