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I have an Epson Perfection V370 Photo scanner which worked…

Customer Question
I have an Epson...

I have an Epson Perfection V370 Photo scanner which worked fine for a couple of weeks but then quit working. I have tried reloading CD but still doesn't work?? Fix?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I bought about a month ago.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC computer--OS??

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was working fine until one morning it just wouldn't turn on.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How to fix?

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
11/12/2017
Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,725
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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