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My ip4200 suddenly blinks 5 times. any suggestion? Thanks.

Customer Question
My ip4200 suddenly blinks...

My ip4200 suddenly blinks 5 times. any suggestion? Thanks

Technician's Assistant: What's the make/model number of your printer? How old is it?

Pixma ip4200, approx 6 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It stayed powered off for about 3 months.

Submitted: 8 months ago.Category: Printers
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Answered in 10 hours by:
11/13/2017
Technician: Donna French, Programmer replied 8 months ago
Donna French
Donna French, Programmer
Category: Printers
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hello my name is***** and I am one of the experts here on JustAnswer.com. Do you still need help with your logo attachment issue?

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Technician: Donna French, Programmer replied 8 months ago

Hello my name is***** and I am one of the experts here on JustAnswer.com. Do you still need help with your issue?

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Customer reply replied 8 months ago
I would like the printer to work.
Technician: Donna French, Programmer replied 8 months ago

5 flashes indicates a faulty printhead or possibly a problem with the p/head contacts. Try removing the head which is easier if you take the cartridges out first(no tools required) and re-seat it having checked the contacts for dirt.

If that doesn't work it may be that the waste ink tank is full. Try this ...

Canon S9000, S300, S400, i550, i560, i850, i860, i865, i9100, i9950, PIXMA iP3000 above,
1. Turn off printer
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press the Resume button 4 times.
7. Press the Power button and the printer should turn off, if not, press the Power button once more.
8. Your printer should respond as normal.

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Technician: Donna French, Programmer replied 8 months ago

i just wanted to touch base and find out if the steps listed earlier worked for you?

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Customer reply replied 8 months ago
I tried that but after the ordinary weak movements inside, the 5 blinks still there repeatedly and no function.
Customer reply replied 8 months ago
My printer is a Pixma ip4200 and may be not react to tour "routine". Is there a place to find error codes for that one? Rgds Åsbjörn.
Technician: Donna French, Programmer replied 8 months ago

Hi there, let me do some research for a few minutes on the issue you are experiencing & I'll touch base back here.

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Technician: Donna French, Programmer replied 8 months ago

I found the following information on the 5 blinks for your Pixma ip4200:

Five (5) flashes: Print Head not installed / Print Head not installed correctly / Print Head is defective

Install the Print Head. If the Print Head is already installed, remove the Print Head and then reinstall it.
If this error still remains, the Print Head may be damaged. Contact a Canon service representative.

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Technician: Donna French, Programmer replied 8 months ago

Hold please while I find you instructions on how to remove the print head & reinstall it.

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Technician: Donna French, Programmer replied 8 months ago

Here are instructions on how to remove & clean the print heads: https://www.youtube.com/watch?v=pEkKGBUSwNg

Please let me know the status of your issue after you clean the print heads.

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Customer reply replied 8 months ago
I followed Youtube, but I'm sorry to say it did not correct my problem, so I assume you are right about contacting Canon service. Thank you for trying. Regards Åsbjörn
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