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Bought A new Samsung computer and although plugged in,

Customer Question
Bought A new...

Bought A new Samsung computer and although plugged in, cannot connecr. Can You help?

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

Brand bew from Office Depot

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Microfsoft 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Never been able to connect to print

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Thanks but this is it

Submitted: 8 months ago.Category: Printers
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Answered in 2 hours by:
11/12/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

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Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

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Md. Sadique

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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