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It has stopped working from the lap top. Should work on

Customer Question
It has stopped working...

It has stopped working from the lap top. Should work on Homegroup.

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP 3630 Desk jet all-in-0ne

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Toshiba lap top and HP PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was working until the last 2 months. bought it and set it up in March 17. I Cant think of anything happening

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

(It should work wirelessly on the Laptop when connected to usb on pc. But wont even work when plugged in to usb on laptop

Submitted: 8 months ago.Category: Printers
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Answered in 1 minute by:
11/12/2017
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Is your printer connected via USB or WiFi?

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Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

I see that you have tried both but how is it normally connected?

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Customer reply replied 8 months ago
By usb
Customer reply replied 8 months ago
PLease cancel the order.
Technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Okay, thank you.

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