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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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It has stopped working from the lap top. Should work on

Customer Question

it has stopped working from the lap top. Should work on Homegroup.
JA: What's the make/model number of your printer? How old is it?
Customer: HP 3630 Desk jet all-in-0ne
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba lap top and HP PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working until the last 2 months. bought it and set it up in March 17. I Cant think of anything happening
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: (It should work wirelessly on the Laptop when connected to usb on pc. But wont even work when plugged in to usb on laptop
Submitted: 1 year ago.
Category: Printers
Expert:  Ricky Expert replied 1 year ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Ricky Expert replied 1 year ago.

Is your printer connected via USB or WiFi?

Expert:  Ricky Expert replied 1 year ago.

I see that you have tried both but how is it normally connected?

Customer: replied 1 year ago.
By usb
Customer: replied 1 year ago.
PLease cancel the order.
Expert:  Ricky Expert replied 1 year ago.

Okay, thank you.