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It was printing wonderfully, and stopped" just like that" IT…

Customer Question
Hi it was printing...

Hi it was printing wonderfully, and stopped " just like that "

Technician's Assistant: What's the make/model number of your printer? How old is it?

IT IS WORKFORCE 630

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

WINDOW 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

ABSOLUTELY NOTHING THIS ISSUE HAPPENED HALF AN HOUR AGO

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

YES I JUST CHANGED THE 127 BLACK CARTRIDGE BEFORE PRINTING. I WAS PRINTING A 185 PAGES DOCUMENT. IT STOPPED AT PAGE 154

Submitted: 10 months ago.Category: Printers
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Answered in 21 minutes by:
11/12/2017
Technician: Joel Kalman, Engineer replied 10 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,095
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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