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I am having issues with receiving phone calls. The fax

Customer Question
Hi . I am...

Hi . I am having issues with receiving phone calls. The fax clicks on, and so people cannot make contact with me ?

Technician's Assistant: How old is the phone?

Quite old. We need it though for when power cuts happen. Its the only one that works then.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

A PC. OS - no idea

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since we nistalled this new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 8 months ago.Category: Printers
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Answered in 2 hours by:
11/12/2017
Technician: VanMagnus Systems, Engineer replied 8 months ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,166
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello, and thank you for choosing JA for your support needs. When did this issue first occur?

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Customer reply replied 8 months ago
Hello, Thank you for your response. I no longer need your help. The issue is resolved.
Technician: VanMagnus Systems, Engineer replied 8 months ago

Ok, I will let CS know this. Have a good day.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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