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It is not printing, states offline. U tried ti follow some…

Customer Question
It is not printing...

It is not printing, states offline. U tried ti follow some instructions but still not on

Technician's Assistant: What's the make/model number of your printer? How old is it?

Just bought in a few Months back. Mac 40 BO 34D4 9F-67 its and office jet pro 6968

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Ok Ethernet Mac where do I find the OS

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I dont know it started this week. it had been ok till then

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thamks

Submitted: 10 months ago.Category: Printers
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Answered in 34 minutes by:
11/11/2017
Technician: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Printers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Aparna Indresh,
 replied 10 months ago

Please follow this link https://support.hp.com/in-en/document/c04249334 and let me know if this helps if it does not we can try alternate solution.

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