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I am try \ing. I am trying to print. The only thing that I…

Customer Question
I am try \ing ...

I am try \ing

Technician's Assistant: What's the make/model number of your printer? How old is it?

I am trying to print. The only thing that I get is a blank page. All new carti. What am I doing wrong?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

MAC

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It is only printing a blank.

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/11/2017
Technician: Sudipto, Engineer replied 8 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,113
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 8 months ago

Please let me know the make and model no. of the printer?

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Customer reply replied 8 months ago
Cannon pixma
Technician: Sudipto, Engineer replied 8 months ago

There are hundreds of models of Pixma, let me know the model no. otherwise it will be very difficult to give you the specific information.

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Customer reply replied 8 months ago
Mg5320
Technician: Sudipto, Engineer replied 8 months ago

OK, did you tried any type of cleaning?

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Customer reply replied 8 months ago
No cleaning. What do I clean.
Technician: Sudipto, Engineer replied 8 months ago

OK, wait for my instructions.

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Technician: Sudipto, Engineer replied 8 months ago

The problem you are facing is caused due to two reasons, one clogged nozzles and two defective printhead, as you have not tried any cleaning, I will recommend you to clean the printhead following the steps from the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART114146&actp=search&viewlocale=en_US&searchid=1510442514681

If the problem persist then, try to deep clean the printhead, if still the problem persist then, unfortunately the printhead is defective and you have to replace it to solve the problem, as that is the final solution for this problem.

https://support.usa.canon.com/kb/index?page=content&id=ART114146&actp=search&viewlocale=en_US&searchid=1510442514681#deep

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Technician: Sudipto, Engineer replied 8 months ago

Did you try the printhead cleaning?

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Customer reply replied 8 months ago
My printer is dead and I bought another one. Thanks for your help.
Technician: Sudipto, Engineer replied 8 months ago

You could have solved the problem by replacing the printhead, but you did not reply me back after trying the first set of solutions. Anyway, let me know if you face any problem otherwise, please remember to give a rating for my time and effort.

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