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I LOST YOU. I HAVE PROBLEMS WITH 2 PIXMA PRINTRS--MR6120…

Customer Question
RUSSELL I LOST YOU...

RUSSELL I LOST YOU. I HAVE PROBLEMS WITH 2 PIXMA PRINTRS--MR6120 (ERROR C000) AND ME7720(ERROR 1256). AM OM A RUSH MEDICAL INVESTIGATION. DESPERATE FOR HELP!!!!

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

BILL

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I FOLLOWED THE DIRECTIONS SHOWING ON EACH PRINTER. NEITHER SOLVED THE PROBLEM

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I AM A DOCTOR WITH MASSIVE PRINTING NEEDS TO MEET DEDLINES. HELP PLEASE.

Submitted: 8 months ago.Category: Printers
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Answered in 4 hours by:
11/12/2017
Technician: Russell H., Printer and Office Tech replied 8 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,788
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

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Technician: Russell H., Printer and Office Tech replied 8 months ago

The first error C000 is probably hopeless, it is usually a defective printer (in some area) period.

But you can look through the interior of it for anything loose, out of place, jamming the carriage from moving back and forth, loose paper, scrap paper, paper dust, and paper clips and other debris, or even loose parts from the printer itself blocking the works somewhere.

The second, error 1256....

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Technician: Russell H., Printer and Office Tech replied 8 months ago

...the error 1256 usually means, you have a problem with the output tray of the printer, it isn't open, or it has not opened.

So... I hope you can manage at least to get the output tray opened. Then cycle the printer Off for 2 minutes, then On again, wait for it to initialize... if the 1256 error recurs, close the output tray firmly, then immediately re-open it again, also firmly. Perhaps that might shake a jammed tray position sensor loose, or something.

I hope this advice isn't too late, and that it may help clear up the problems.

Let me know if you need further help or advice about these problems.

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