Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am having trouble scanning pages to my computer printing…

Customer Question
I am having trouble...

I am having trouble scanning pages to my computer printing is fine and everything else if fine but I cannot scan

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Yes one sec

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Canon MF240 series and I purchased the printer within the last two months

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have never scanned on this printer before

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No that's it. Everything is fine except I cannot scan to PC. It says connect to computer but I am already connected

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
11/11/2017
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 616
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What kind of computer are you using? And have you always had this issue or is it a new issue?

Ask Your Own Printers Question
Customer reply replied 5 months ago
A Lenovo yoga 720
Its a new issue as this is a new laptop and a new printer
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

What version of windows is on your laptop?

Ask Your Own Printers Question
Customer reply replied 5 months ago
Latest version
Windows 10 I believe
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

And have you installed the printer software on the laptop?

Ask Your Own Printers Question
Customer reply replied 5 months ago
I'm not sure. My printer is working so I assume so?
Customer reply replied 5 months ago
How can I tell if the software is installed?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Please install this Canon Scan utility on your laptop:

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNDUwODA3&cmp=ABR&lang=EN

Does this work?

Ask Your Own Printers Question
Customer reply replied 5 months ago
Give me a minute or two and I will see
Customer reply replied 5 months ago
It did not work
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Is the issue that the printer will not scan or your computer is not giving you the option to scan?

Ask Your Own Printers Question
Customer reply replied 5 months ago
The issue is the printer will not scan to my computer. When I hit scan to pc from the printer it says connect to computer and nothing happens
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Can you scan from the computer using the utility I had you install?

Ask Your Own Printers Question
Customer reply replied 5 months ago
How do I do that?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Is there an icon on your desktop called scan utility now?

Ask Your Own Printers Question
Customer reply replied 5 months ago
I don't see it. Brand new computer and their is nothing on my desktop
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

If you go to the search bar at the bottom of your screen and type "Scan" does a scan program appear?

Ask Your Own Printers Question
Customer reply replied 5 months ago
It says windows fax and scan desktop app. Is that it?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

That one should work also

Ask Your Own Printers Question
Customer reply replied 5 months ago
Ok clicked on it. Now what?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Open that app and at the top please select "New Scan"

In the next window that opens, if your printer is not selected, click change and select your printer.

Then verify that the other settings match what you wish to scan.

You can press preview to preview the scan or just scan to immediately scan it

Ask Your Own Printers Question
Customer reply replied 5 months ago
I clicked new scan. It says "No scanners were detected. if a scanner is installed, make sure that it is powered on and connected to the computer, and then try again. For information about adding or troubleshooting scanners, see Help and Support."
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Could you verify what model your printer is one more time for me?

Ask Your Own Printers Question
Customer reply replied 5 months ago
Canon MF240 series
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Do you know the specific number it is in the series?

Ask Your Own Printers Question
Customer reply replied 5 months ago
That's all it says. Where would I find that?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

On the packaging it should or on the printer

Ask Your Own Printers Question
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Did it come with a CD at all?

Ask Your Own Printers Question
Customer reply replied 5 months ago
Cannon F173700?
Customer reply replied 5 months ago
No CD
Customer reply replied 5 months ago
The first one. The 247
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago
Ask Your Own Printers Question
Customer reply replied 5 months ago
ok
Customer reply replied 5 months ago
downloaded. Now what?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Is the printer wired or wireless?

Ask Your Own Printers Question
Customer reply replied 5 months ago
wireless
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Please do the following on your computer:

  1. Press start
  2. Select Settings (Gear Icon)
  3. Select "Devices"
  4. Select "Printers and Scanners"
  5. Select the printer
  6. Select "Remove"
  7. Install the file I just had you download
  8. Back in the "Printers and Scanners" menu, select "Add a printer or scanner"
  9. Select your printer
Ask Your Own Printers Question
Customer reply replied 5 months ago
ok one sec
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Okay please let me know

Ask Your Own Printers Question
Customer reply replied 5 months ago
When I hit add printers & scanners on step 8 nothing pops up
It says the printer that I want isn't listed
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

How did you connect the printer initially?

Ask Your Own Printers Question
Customer reply replied 5 months ago
wifi
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

How did you get the computer to see it the first time you set it up?

Ask Your Own Printers Question
Customer reply replied 5 months ago
I did nothing. I have no problem with a word or excel document it just lets me print
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

It still lets you print?

Ask Your Own Printers Question
Customer reply replied 5 months ago
let me try
Customer reply replied 5 months ago
just printed
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Okay, try scanning now please

Ask Your Own Printers Question
Customer reply replied 5 months ago
just tried scanning. It sees computer now but says error occurred. On my comp this pops up. "MF Scan Utility that is supported by the scanner you are using may not be installed on your computer. Install the appropriate MF scan Utility, and then perform the operation again."
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Here is the link to download that:

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNDUwODA3&cmp=ABR&lang=EN

Download and run that file please

Ask Your Own Printers Question
Customer reply replied 5 months ago
ok one second
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Okay please let me know

Ask Your Own Printers Question
Customer reply replied 5 months ago
same message popped up with same error
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Try the following:

  1. In the search bad, type "Services" and open that app
  2. Scroll down to "Windows Image Acquisition (WIA)"
  3. Right click it and select Properties
  4. Make sure "Startup Type" is "Automatic"
  5. Click the "Log On" tab
  6. Make sure "Local System Account" and "Allow Service to interact with desktop" are checked
  7. Click on Recovery
  8. Select "First Failure" and select "Restart the Service"
  9. Select Apply
  10. Right click the WIA service again and select restart.
  11. try scanning
Ask Your Own Printers Question
Customer reply replied 5 months ago
ok one min
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 5 months ago
same thing pops up
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

What about if you try scanning from the computer?

Ask Your Own Printers Question
Customer reply replied 5 months ago
how do I scan from the computer?
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

In the Search bar please type "Scan" as we did before

Ask Your Own Printers Question
Customer reply replied 5 months ago
that appears to have worked
Customer reply replied 5 months ago
It scanned, however when I press the buttons on the printer it does not work
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Great! You may need to scan using the computer for the time being until Canon releases a software update. It seems to be a software issue on their side.

Is there anything else I can help you with today?

Ask Your Own Printers Question
Customer reply replied 5 months ago
No that's it. Thank you
Technician: John Lohr, Computer Hardware Engineer replied 5 months ago

Great, would you mind rating my service at the top of your screen from 1-5 stars please?

Ask Your Own Printers Question
Was this answer helpful?
Ask John Lohr Your Own Question
John Lohr
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 616
616 Satisfied Customers

John Lohr is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Problem with printer system, 0x61000051. Wireless. Never
problem with printer system, 0x61000051 JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never u… read more
Harry
Harry
1,407 satisfied customers
How can I check the ink levels in my HP Photosmart Premium
How can I check the ink levels in my HP Photosmart Premium printer? … read more
Cris
Cris
60 satisfied customers
I now can't get my printer to show so i can use the scan app
i now can't get my printer to show so i can use the scan app on it … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It just shuts off. HP lazer 240 I think. 5 minutes ago.
it just shuts off JA: What's the brand and model of your printer? Customer: HP lazer 240 I think JA: How long has this been going on with your HP printer? Customer: 5 minutes ago JA: When did you last… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Scan a document with the Cannon MG5420 Printer with Windows
Scan a document with the Cannon MG5420 Printer with Windows 10 … read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I NEED TO CHANGE MY BLACK INK CARTRIDGE. I CANT MOVE IT OVER
I NEED TO CHANGE MY BLACK INK CARTRIDGE. I CANT MOVE IT OVER TO THE RIGHT SO I CAN OPEN IT. … read more
Harry
Harry
1,407 satisfied customers
PRINTER NOT WORKING. UBS. DO NOT KNOW
PRINTER NOT WORKING JA: How are you connecting to your printer: wirelessly or by USB? Customer: UBS JA: When did you last update the printer driver software? Customer: DO NOT KNOW JA: Anything else yo… read more
Cody
Cody
Computer Science
2,156 satisfied customers
I was in the process of connecting my computer to my HP6520
I was in the process of connecting my computer to my HP6520 all in one printer and did something wrong before it was completely installed, andnow I seem to have lost it! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It won't print. Brother MFC L27400W. It does this but
It does this but usually prints after troubleshooting , not too long … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
PURCHASED A CANON ts3122. it will not print. however, it did
PURCHASED A CANON ts3122. it will not print. however, it did print the alignment page … read more
Cris
Cris
60 satisfied customers
The printer will not accept instructions to copy info from
The printer will not accept instructions to copy info from the computer. It does copy what I put on the glass plate. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Canon MG 6765, is not printing, showing error B203. Please
Canon MG 6765, is not printing, showing error B203. Please please help fix this. … read more
Eric Ewing
Eric Ewing
University IT Manager
154 satisfied customers
My printer will not print on the glossy paper keeps coming
hello my printer will not print on the glossy paper keeps coming out wet and smugged … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I am trying to set up my new HP Envy Photo 6255 printer on
I am trying to set up my new HP Envy Photo 6255 printer on my Apple OS 10 Capitan. I have joined my home network but the screen on the printer says "Waiting for Web Service... … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Canon MG 6765, is not printing, showing error B203. Please
Canon MG 6765, is not printing, showing error B203. Please please help fix this. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to copy some 4x6 photos. I can't figure out the
I am trying to copy some 4x6 photos. I can't figure out the process. Please help. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
The ink cartridge slams to the left then goes back all the
The ink cartridge slams to the left then goes back all the way to the right, malfunction … read more
Harry
Harry
1,407 satisfied customers
Unable to connect TS5160 to wireless. Wireless. Never
Unable to connect TS5160 to wireless JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never JA: … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x