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The ink cartridges have been replaced but the printer will…

Customer Question
The ink cartridges have...

The ink cartridges have been replaced but the printer will not print

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

EXPRESSION XP-420 SN UD8P007211 -- EPSPON CARTD]RIDGES

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IT IS NOT A OPERATING SYSTEM PROBLEM. IT WILLNOT COPY EITHER

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

THE UNIT HAS BEEN IDLE FOR THE LAST 6 MONTHS AND WAS JUST REACTIVATED

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/11/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,608
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,608
6,608 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

6,608 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

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Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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