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New desk jet 2652 printer unable to print from my hp

Customer Question
New desk jet...

New desk jet 2652 printer unable to print from my hp computer

Technician's Assistant: Can you guesstimate how old your Deskjet is? And just to clarify, what's the exact model?

Brand new printer product #CN78U3C0G406MD

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I THINK MAC I don not know what OS is. part of the problem is age 02-23-1928

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

OK I have some compter iq limited tried dozens time to getr contact between hp computer & printer so that ii could print my checks & data

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Limited use of printer just home st[uff claim # ? Passphase ?

Submitted: 8 months ago.Category: Printers
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Answered in 2 minutes by:
11/11/2017
Technician: SorenX, Technician replied 8 months ago
SorenX
SorenX, Technician
Category: Printers
Satisfied Customers: 2,486
Experience: Over ten years experience troubleshooting printers.
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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