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I have an H.P. printer 8610 that will NOT print anything. I…

Customer Question
I have an H.P...

I have an H.P. printer 8610 that will NOT print anything. I replaced the black cartridge as the printer said it was out of ink. I NEVER print in color and was just wondering if I also need to replace those cartridges as well. On a fixed Income here, No pension or Insurance just SSI need some helo!! Thank you, ***** *****

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

?? I am currently using a H.P. Office Jet 8610 and the cartridge I replaced (The black one is a Office Jet 950!!

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I am using an H.P.Pavilion slimline I also have Windows 10 instakked.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It Just started a few days ago, And I have been unable to correct the problem. Prior, It was working fine.

Submitted: 9 months ago.Category: Printers
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Answered in 4 minutes by:
11/11/2017
Technician: Jason Jones, Technician replied 9 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,486
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

When you attempt to print something out, what happens? Are you given any type of error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 9 months ago
It keeps telling me to replace the Ink!!
Technician: Jason Jones, Technician replied 9 months ago

What tells you to replace the ink? Are you given that message on the computer or on the printer?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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