Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer is not printing from my computer. I have a HP…

Customer Question
My printer is not...

My printer is not printing from my computer. I have a HP Officejet Pro 6835

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

I jusy upgraded my mac to *****: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It/s 10.13.1

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A few days. I'm not sure if it happened just after the upgrade

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/11/2017
Technician: Kamil Anwar, Technician replied 8 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Is it wirelessly connected and can you see it on your system preferences?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Printer looking for computer and can not print material. H P
Printer looking for computer and can not print material … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I keep getting a notice “problem with printhead” and I can't
I keep getting a notice “problem with printhead” and I can't print plus I have no clue what to do. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
Printer keep indicating that a piece of paper is jammed in
Printer keep indicating that a piece of paper is jammed in printer but I cannot locate a paper jam....and I have looked extremely hard not even a little piece of paper is located … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I had to have my printer replaced (HP Officejet Pro 6830)
I had to have my printer replaced (HP Officejet Pro 6830) due to print head problems and your company shipped me a replacement (HP OfficeJet Pro 6835) with no software for the printer. I went online t… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a H/P 6835 printer, it is on 2 sided, I cannot get it
I have a H/P 6835 printer, it is on 2 sided, I cannot get it back to 1 sided … read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
My Office Jet Pro 6835 refuses to print black. It's had two
My Office Jet Pro 6835 refuses to print black. It's had two brand new black cartridges. The first one worked for a few days and now I get nothing that is supposed to be black, Looks like the other car… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Cannot print borderless 5x7, officejet pro 6975, pc, since
cannot print borderless 5x7 JA: What's the make/model number of your printer? How old is it? Customer: officejet pro 6975 JA: What kind of computer are you printing from (Mac or PC)? What Operating Sy… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
501 satisfied customers
I have an HP OFFICEJET 6830 (TURNED INTO 6940), no.
I have an HP OFFICEJET 6830 (TURNED INTO 6940), no. TH4AR6DIF9. … read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
My HP Officejet Pro 6830 stopped printing. It says the
Hi, this is Roger. My HP Officejet Pro 6830 stopped printing. It says the printhead has a problem. The code is 0xc19a0003 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I'm having a problem setting up my fax & scan functions. HP
I'm having a problem setting up my fax & scan functions. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My HP Pro 8620 will not print a legal size, landscape PDF
My HP Pro 8620 will not print a legal size, landscape PDF has imaged in the preview. It adds too much left margin cutting off columns on the left. Do I need a new driver? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
6835 says there is a problem with the printhead. What do I
6835 says there is a problem with the printhead. What do I do, since it will not print? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am receiving an error message to clean the print heads on
I am receiving an error message to clean the print heads on my HP ofc jet pro 6835 the error is OXC19a0020 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Will not print, office jet pro 6835 couple of months, PC
three days upgrade to Comcast Xi with new modem/router … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I purchased a HP Office jet pro 6835 last Dec. Almost year
I was gone for a month and when I returned it would not copy. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My printer won' print from my computer, hp officejet pro
hp officejet pro 6835 purchased in the spring of 2016 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an HP Officejet Pro 6835. I recently put my 3rd set
I have an HP Officejet Pro 6835. I recently put my 3rd set of ink cartridges in the printer. The colored ink works but the black will not print. These are HP ink cartridges. I bought a new black ink c… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My HP Officejet Pro 6830 will not print. It says it is out
My HP Officejet Pro 6830 will not print. It says it is out of paper, but it is not. I have already rebooted it and it printed a test page okay. Still will not print what I need. Calling itself Fax HP … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x